LGMG has introduced a new spare parts e-commerce platform, which is currently in a pre-launch phase with initial trials being conducted with selected customers. The platform serves as a pilot project in Europe, with plans for a global launch in the future. This phased approach will allow LGMG to expand its reach and enhance customer service capabilities worldwide.
This new platform aims to enhance the ease and efficiency of purchasing spare parts for LGMG machines, reflecting LGMG’s commitment to continuous improvement and customer satisfaction. The platform offers a user-friendly interface, easy product search, and a secure checkout process. It allows customers to easily search, find, track orders, and order accessories and replacement parts for their LGMG machines.
“With this launch, we’re stepping into the future of service by making it easier than ever for our customers to access the parts they need. Now, with just a few clicks, they can order the exact components to keep their machines running smoothly,” says Mattias Lundell, Parts Manager at LGMG Europe.
This launch is part of LGMG’s broader strategy to integrate digital solutions and reduce downtime for its customers: “This new platform is a key milestone in our digital transformation journey. Our team is excited to offer this convenient solution that will significantly reduce downtime and enhance the overall customer experience," adds Mattias.
