In order to deeply implement the core value of "WE AIM AT CUSTOMERS’SATISFACTION." and further promote the improvement of service quality, Lovol Heavy Industry initiated the activity of "Service for thousands of miles". This activity aims to improve the service level and customer satisfaction by visiting customers, understanding their needs and solving their problems.
The Lovol service team is rooted in Vietnam. Through field visits,face-to-face communication with local customers,Lovol customer needs, and actively collect customer feedback issues, on-site for immediate answers and processing. Guided by customer demand, effectively enhance the pertinence and effectiveness of the service.
A local customer purchased two Lovol FR150D excavators. During the visit, the service engineer provided the customer with operating and driving instructions, detailed explanations and demonstrations of the key operating steps to ensure that the customer understands and masters them, and provided the customer with a detailed product operation manual to ensure that the customer can easily access the required information.
The "Service for thousands of miles" activity marks a solid step forward in service quality improvement of Lovol Heavy Industry. Through this activity, we can better understand the market demand, optimize the product structure and function, improve the service quality and efficiency, and further establish a good image and reputation of the enterprise. We believe that with our joint efforts, we will be able to achieve remarkable results and create more value for our customers and the market！
